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Study: Impact of Positive & Negative Product Reviews

Wednesday, July 14th, 2010 - by Becky Sheetz-Runkle

A study from Southern Methodist University, Dallas, Texas reveals some very interesting findings on the importance of product reviews on buyer habits. The findings draw from 165 participants who tested video games. They had no previous knowledge of the game, Plants vs. Zombies. I know, I know, but stay with me… The point here isn’t  really about video games.

The study, called, ”The Influence of Professional Critic Reviews,” divided users into three groups. One was exposed to positive reviews of Plants vs. Zombies, one was exposed to negative reviews, and the third was shown none. Participants then played the game for 20 minutes. Next, they filled out an exit survey, gave the game a review score and chose to either receive a free copy of Plants vs. Zombies or $10.

Positive reviews made a big difference.

Those who read positive reviews were twice as likely to choose the copy of Plants vs. Zombies instead of the cash. And they were 85% more likely to take the game than those not exposed to any reviews.  

Read more about the study ag G4tv.com: http://g4tv.com/thefeed/blog/post/706037/New-Study-Suggests-Video-Game-Reviews-Actually-Important-To-Success.html#ixzz0tf5OS39o

Are you making use of buyer reviews? They clearly influence purchasing decisions, even if you’re not in the business of the undead.

Posted: Wednesday, July 14th, 2010 | Brand Consulting, Business to Business Marketing, Industry Trends, Lead Generation, Measurement, Public Relations, Research and studies, Sales and Marketing, Social Media, Technology Marketing
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